Réponses à vos questions
FxPro began its journey in **1999**, evolving into one of the leading online trading brokers globally. Over the years, FxPro has expanded its regulatory framework to ensure compliance with the highest industry standards.
FxPro operates under multiple entities regulated by respected authorities worldwide, and this strong regulatory oversight reflects FxPro’s commitment to providing a secure and transparent trading environment for its clients.
FxPro is a No Dealing Desk Execution* broker, offering professional trading conditions, superior execution technology and access to deep liquidity.
Trade CFDs on a wide range of instruments, including popular FX pairs, Futures, Indices, Metals, Energy and Shares, and experience the global markets at your fingertips.
FxPro also offers free educational material, forex trading tools and demo trading accounts to all of our clients to help them practice and learn more about CFDs trading before opening a live trading account. FxPro customer support team is ready to help you 24/5 with any queries you may have in more than 20 languages.
*Subject to our Order Execution Policy
Nous avons des bureaux au Royaume-Uni, à Chypre, aux Émirats arabes unis et aux Bahamas. Vous pouvez consulter toutes les coordonnées de nos bureaux ici.
FxPro group operates several legal entities, each regulated by the relevant local authority in that jurisdiction.
You can see more information about our licences and regulations here: https://www.fxpro.com/about/licences
Since the availability of jurisdictions may depend on your country of residence, please check the registration page to see which jurisdictions are available to you.
FxPro offers swap-free accounts for religious purposes. However, fees may be applied once trades on certain instruments are open for a specific number of days. To apply for a swap-free account, please send an email request to our Back Office Department at [email protected]. For further details on FxPro swap-free accounts, please contact our Customer Support.
Yes. To open a joint account, each person must first open an individual FxPro account and then fill a Joint Account Request Form which can be obtained by contacting our Back Office Department at [email protected].
Please note that joint accounts are only available to married couples or first degree relatives.
We offer Trading Account currencies in EUR, USD, GBP, CHF, JPY, PLN, AUD and ZAR. Additionally, we also offer NGN, VND, THB, MYR and IDR for certain jurisdictions, allowing you to trade in your local currency.
It is recommended that you select a Wallet currency in the same currency of your deposits and withdrawals in order to avoid any conversion fees, however you can select different base currencies for your Trading Accounts. When transferring between Wallet and an account in a different currency, a live conversion rate will be displayed to you.
We offer a variety of account types for you to choose from, via a range of platforms including Metatrader 4, Metatrader 5 & cTrader.
The trading conditions for each account differ based on the jurisdiction.
You can see a useful comparison table of the account types and features on the page below: https://www.fxpro.com/trading-platforms/comparison
Spread Betting accounts are also available to clients of FxPro UK Limited that reside in the UK.
Yes. Demo accounts are a valuable trading tool to help beginners learn how to trade and allow experienced traders to experiment and test new strategies in a risk-free environment.
You can open an unlimited amount of demo accounts via FxPro Direct.
Although demo accounts present real market conditions and prices, please keep in mind that they are simulations and cannot always reasonably reflect all of the market conditions as during highly volatile or illiquid periods (e.g. market openings, news announcements) they may not behave in the same manner as live accounts.
You may open as many demo accounts as you wish. Demo accounts can be recharged with funds via FxPro Direct. However, please note that demo accounts will be deactivated after 180 days. Also, our MT4 and MT5 demo accounts are limited to a maximum of 70 open positions.
Although demo accounts present real market conditions and prices, please keep in mind that they are simulations and cannot always reasonably reflect all of the market conditions as during highly volatile or illiquid periods (e.g. market openings, news announcements) they may not behave in the same manner as live accounts.
Margin and leverage settings may vary between your demo and live account and you should not expect any success with the Demo Account to be replicated in your live trading.
For this reason, it is strongly recommended that demo accounts are viewed solely as a learning tool for inexperienced traders or a place for testing new trading strategies.
You will be able to fund your account once it gets verified to start trading with FxPro.
We require a copy of your valid International Passport, National ID card or Driver's Licence in order to verify your identity.
We may also request a Proof of residence document showing your name and address, issued within the last 6 months.
The document(s) required and their current verification status can be seen at any time via FxPro Direct.
(A Proof of residence, such as a bank statement or utility bill, issued within the last 6 months, may also be required).
Document verification is usually very fast and you can always check the status from the same section in FxPro Direct.
Please note that uploading the documents through Direct is the only acceptable channel of submitting these documents and that any documents sent by email will not be processed.
En tant que courtier réglementé, nous sommes tenus d'évaluer l'adéquation de nos clients en ce qui concerne leur compréhension des CFD et leur connaissance des risques encourus.
Si nous estimons que vous ne disposez pas actuellement de l'expérience requise, vous pouvez procéder à la création d'un compte démo. Une fois que vous vous sentirez prêt et suffisamment expérimenté pour ouvrir un compte réel, et que vous serez pleinement conscient des risques encourus, veuillez nous contacter afin que nous puissions réévaluer votre adéquation.
Si les informations que vous nous avez fournies dans le formulaire d'inscription sont inexactes, veuillez nous en informer afin que nous puissions vous contacter pour clarifier toute erreur.
Your cTrader cTID are sent to you via email once the creation of your account has been confirmed.
cTID allows access to all FxPro cTrader accounts (demo & live) using only one login and password.
As default, your cTID email will be the registered email address of your profile, and you can change the password to your own preference.
Once logged in with the cTID, you will be able to switch between any FxPro cTrader accounts registered under your profile.
Your cTrader (cTID) will be created and sent to you via email once the creation of your account has been confirmed.
cTID allows access to all FxPro cTrader accounts (demo & live) using only one login and password.
When logged in with the cTID, your cTrader account(s) will automatically become linked, and you will also have access to extra features that the cTID provides, such as:
Note: The cTID is seperate from your FxPro account login details and is something offered by Spotware directly. You can read more about it here
Vous pouvez vous connecter à FxPro Edge en naviguant vers https://edge.fxpro.co.uk et en entrant vos identifiants de profil direct.
Si vous avez des comptes multiples, vous pouvez sélectionner lequel utiliser sur l’écran suivant.
Vous pouvez basculer vers un autre compte en cliquant sur la liste déroulante en haut à droite.
Il y a de multiples manières de placer un nouvel ordre :
Pour clôturer manuellement une position ouverte, vous devez d’abord localiser l’ordre dans le widget Positions/Ordres. Vous pouvez soit cliquer sur le bouton « Clôturer un ordre (avec le trading en 1 clic activé) ou faire un double clic sur l’ordre et le clôturer depuis la fenêtre de dialogue qui apparaît.
Si vous avez paramétré des niveaux d’ordre de vente Stop ou de réalisation de profits valides, votre ordre sera clôturé une fois que le prix du marché atteint un des niveaux que vous avez spécifié.
Toutes les positions clôturées apparaîtront dans le widget « Historique »
Veuillez noter que les ordres d'achat stop et de vente limite doivent être placés au-dessus du prix actuel du marché, tandis que les ordres de vente stop et d'achat limite doivent être placés en dessous du prix actuel du marché.
Vous pouvez également passer instantanément un ordre en attente en cliquant avec le bouton droit de la souris sur le graphique.
Cela peut être parce que vous avez placé des niveaux d’ordre de vente stop ou de réalisation de profits trop proche du prix actuel. De manière alternative, cela peut signifier que vous avez paramétré ces niveaux du mauvais côté du prix actuel.
Veuillez remarquer que pour des positions courtes (ordres de vente) les ordres de vente stop doivent être paramétrés plus haut que le prix du marché actuel et que les niveaux de réalisation de profit doivent être paramétrés plus bas que le prix actuel du marché.
Vous pouvez voir les niveaux minimums d’arrêt pour chaque plateforme dans les spécifications du symbole : https://www.fxpro.com/trading/forex
Vous pouvez ajouter plus de widgets pour personnaliser votre espace de travail en cliquant sur le bouton « + » sur la barre latérale. Les widgets peuvent être déplacés, redisposés et redimensionnés.
Vous pouvez voir les performances de votre compte en cliquant soit sur :
a) la barre du haut
b) L’icône « Performance de compte » sur la barre latérale
Forex Currencies are traded in pairs. Each currency is presented as a three letter abbreviation and is usually separated from the currency it is paired with a space, a point, or a slash. For instance, EUR/USD refers to the Euro US Dollar currency pair. The first currency in the pair is known as the base currency. The second currency in the pair is known as the quote or term currency. The value of the pair is defined by how much of the quote currency is required to purchase a single unit of the base currency. So if EUR/USD is currently trading at 1.31 then this means that $1.31 is required to purchase €1.
We offer CFDs on a several different cryptocurrencies including Bitcoin, Ethereum, Litecoin, BitcoinCash, Ripple and many more.
You can see more details and trading conditions on the following link:
Please note that Cryptocurrencies are not available to retail clients under FxPro UK Ltd.The leverage available to you may differ depending upon your jurisdiction and the instrument/platform you are trading with.
Please follow the link below to find out more information in regards to leverage: https://www.fxpro.com/leverage-information
Margin level (%) is displayed on the trading platform and is calculated as follows: Equity / Margin X 100.
FxPro offers Negative Balance Protection (subject to the FxPro Order Execution Policy) to ensure that clients cannot lose more than their overall investment.
The stop out level is 50% for all account types.
For cTrader accounts, Spotware’s 'Smart Stop Out' logic will be used.
Limit and stop orders are often confused with each other as both are pending orders that instruct a broker to open or close a position when an asset’s price reaches a certain level.
Buy limit orders instruct that a position is opened when the market price reaches a level lower than the current price. Sell limit orders instruct that a position is opened when the market price reaches a level that is higher than the current market price. Conversely, buy stop orders are entered above the current market price and sell stops are entered below the current price.
Bear in mind that pending Limit orders are executed with ‘Limit Execution’, meaning you will receive your requested price or better, whereas Stop orders are executed with ‘Market Execution’, meaning that the trade is executed at VWAP.
Swap is calculated by taking the difference between the respective interest rates in the currency pair being traded and adding FxPro's commission fee for rolling over the position to the next trading day. The result can either be positive or negative depending on the instrument.
Swap is calculated and charged once every weekday, however, to account for weekends, a triple charge will take place on Wednesday for FX & metals, and on Friday for other instruments.
Swap fee for FX= Pip value X swap value in points] / 10
Swap fee for Non-FX instruments= Lot size X Swap Value X Number of nights.
For Shares and Cryptos, the swap fee is displayed as an annual percentage. Therefore the calculation is slightly different.
Swap fee for Shares= No.Of Nights X No.Of Shares X Share Last Price X Annual Percentage charge / 360
Swap fee for Cryptos= number of coins x Crypto last price x Annual Percentage charge / 360
We have a useful Swap calculator you can use to estimate the Swap incurred on trades: https://www.fxpro.com/trading-tools/calculators/swap
Examples: If you buy 100 (hundred) shares of Apple Inc (AAPL.O) at the price of $140 and hold them for one night at an annual rate of -2.8597 %, the charge will be -$1.11.
If you are short 2.0 lots (200k) of EURUSD for 2 nights, and the swap fee in points is -0.5739 then the swap charge will be -$2.29 ($20 pip value X -0.5739 X 2 nights /10 )
Leverage affects the funds required to place a position, multiplying your buying power, allowing you to open a position larger than your deposit. Leverage requires you to post collateral with us in the form of margin and the higher the leverage the less the required margin to open a position of equivalent value or for the same initial margin you can open much larger positions.
| Initial margin | Leverage | Buying Power (units) |
|---|---|---|
| $1,000 | 1:1 | $1,000 |
| $1,000 | 1:10 | $10,000 |
| $1,000 | 1:33 | $33,000 |
Leverage can be expressed either as a Ratio, or in a % format. Both are displayed on our website for easy understanding.
For example, saying you have leverage 1:20 is the same as saying you are required to have a margin that is only 5% of the overall value of the trade.
Excessive use of leverage can of course be very risky because it can magnifies your P&Land this can lead to large losses which can lead to stop out, the automatic closing of your position. This is because your collateral available to sustain potential losses and not fall below the ‘maintenance margin’ required so that your position is not liquidated, is much less as a % of the position when using higher leverage.
Also note that higher leverage increases the effect of spread and Swap fees as a % on your invested capital. For example if the spread on an instrument as a % is 0.1% and you open a trade with 20 times leverage the spread cost as a % on your deposited margin will be 2%.
Example:
With leverage 1:5 you would need to deposit EUR 20,000 to open 1 lot of EURUSD (100,000) , while at leverage 1:30 you could open the same trade with only EUR 3,333.
Please refer to the margin calculator, https://www.fxpro.com/trading-tools/calculators/all-in-one. Here you can test how much of your margin will be needed to open a trade at different leverages and with different lot sizes
VWAP stands for ‘Volume Weighted Average Price’ and applies to market execution orders
If the requested volume is not available all at the same price, the order will automatically execute the maximum volume at the best available price, and then the remaining volume at the next best price and so forth. An average of all these prices is then taken, which is the price the order will execute at (the VWAP).
All stop orders, once triggered, are subject to ‘Market Execution’ which means that FxPro will automatically aggregate all available liquidity at the best possible prices and fill your stop orders at first available VWAP. The VWAP price may be on, above, or below your requested price.
Please see the relevant section of our Order Execution policy: Market Execution Order Market order is the intention to either buy or sell at the current market price, subject to the liquidity available. In the event, there is not enough liquidity at the top of the book to fill a Client’s market order, the system will automatically aggregate the volume received from third party liquidity/ price provider(s) and execute the market order at the ‘Volume-Weighted Average Price’ (‘VWAP’), subject to the liquidity available at the time of the execution.
Example:
The image above shows a snapshot of the Depth of Market for EURUSD.
The right hand side shows ASK prices (price at which you buy)
The left hand side shows BID prices (price at which you sell)
Each tier displays the volume available at each price tier. For example, a trade of 2.50 lots or lower, would receive the top of the book price (the first row of prices). And for trade size above this, the overall price would be calculated according to the price tiers and volumes available at each.
For example, lets say we want to Sell 8 lots (800k units of EUR). The order will be executed as follows:
250,000 * 1.16520 = 291,300
500,000 * 1.16519 = 582,595
50,000 * 1.16518 = 58,259
You then add up all the tiers = 932,154 and divide by your trade size in units
932,154 / 800,000 = 1.16519 (rounded to 5 decimal places)
A ‘Market Order’ applies to the MT4 Market, cTrader, MT5 & FxPro platforms and dictates that you want to enter the market at the current market price, no matter what that may be. Market Orders are filled at VWAP (Volume Weighted Average Price), meaning that you may receive a price above, below or on the price you saw when you executed the order.
Market Execution is also applied to all ‘Stop’ orders across all of our platforms. (Stop losses, Stop outs & pending stop orders).
Because different LPs will have different prices and available liquidity, the available volume is tiered and large orders may be executed at a non-‘top of the book’ price. Top of the book means the best Bid / Ask prices are streamed in the platform. The Market Depth however is much more complex than this and Market Execution accounts for this. Please refer to our ‘What is VWAP?’ question for further information.
A ‘Stop Loss’ order is used to limit losses, or potentially to take a profit after a loss.
It can be attached to an order at the time of opening, or you can modify a position and add a stop loss at a later time. It can also be attached to a Pending Order.
A Stop Loss must be placed below the current market price on Buy positions, and above the current market price on Sell positions.
All Stop orders, which include Stop Losses, are executed with ‘Market Execution’, which means that once the order is triggered, it is filled at the current market price at that time (VWAP).
The VWAP can be on, above or below the requested price.
This means that especially during times of high volatility, you may receive a much different price than your specified stop level, which is referred to as ‘Negative Slippage’.
A ‘Take Profit’ order is used to lock in profits at a specified price, or potentially to limit further losses after a substantial gain.
It can be attached to an order at the time of opening, or you can modify a position and add a take profit at a later time. It can also be attached to a Pending Order.
A Take Profit must be placed above the current market price on Buy positions, and below the current market price on Sell positions.
All ‘Limit’ orders, which includes Take Profit, are executed with ‘Limit Execution’, which means that you will receive your requested price or better. At the time your Take profit is triggered, if a price exists in the market which is in your favour, FxPro will fill you at the better price.
It is not possible therefore, to receive a worse price on a ‘Limit’ order such as Take Profit.
Take profits on long positions will be triggered for execution once the ‘BID’ price reaches your take profit level. Take profits on short positions will be triggered for execution once the ‘ASK’ price reaches your take profit level.
A ‘Stop Out’ is a triggering of a forced automatic closing of a trader's positions in case that person's trading account equity falls below a certain threshold.
Margin level is displayed on the platform as a % anytime you have open positions, and is calculated as: Equity / Initial Margin *100
Equity means the balance + unrealised P&L in each trading account and does not include any balance in your FxPro Wallet.
Example:
The Stop Out level is 50%, depending on your jurisdiction. This means that once your Equity falls to a value equal to 50% of your initial margin, stop out(s) will begin to occur.
So, with an initial deposit of $1000, and an initial margin of $100, you are left with a Free Margin of $900. If losses reach $900, you will have 0 Free Margin remaining, and your margin level % at this time would be 100% (100 equity / 100 Initial margin = 100%). If losses continue and eventually reach $950, the 50% Stop out would be triggered. (50 equity / 100 used margin = 50%)
Now that we have explained how the stop out is applied, let’s see an example at which price you would be stopped out.
You open a Buy position of 100 barrels of Brent Oil (0.1 lot) at a price of $55 per barrel. This position is using a leverage of 10 times (1:10) and you started with $600 in your account.
Initial margin is 1/10= 10% of the exposure. The exposure, in this case, is 100 barrels times 55= $5,500. So, your initial margin is 550, leaving $50 free margin.
The price starts to fall, and we want to find out at what price Equity will be equal to 50% of initial margin. To do this, we need to calculate the price at which our loss will be 50% of 550 = 275, plus the free margin because as we explained in previous example above, losses are first used against free margin. So, the total loss would be 325 or 3.25 per barrel since our position is 100 barrels. When the price drops by 3.25 and reaches (50-3.25) $46.75, that is the BID price, you will be stopped out.
Stop Outs help to prevent trading accounts from falling into a negative balance, however, in very volatile markets, or during market gaps, it is not always possible to fill orders at a specific level and there might be significant slippage when Stop out orders are executed.
As default, price charts are built using the BID price, however, it is the ASK price (the higher price) at which Sell order closures are triggered or buy positions are opened.
You can add the current ask price to the chart on all our platforms if it is not already shown as default.
On MT4 and MT5 go to Charts >Properties and tick the box to ‘Show Ask line’.
On cTrader, right click in the chart and go to ‘Viewing Options’ and tick the ‘Ask Price line’ option.
On the FxPro App, the Ask price appears as default
Slippage refers to instances where the executed price differs from your requested price. I.e. the price ‘slipped’.
Slippage occurs when your Market Order is triggered and filled at a price different to that which you have requested. The difference may only be minimal, or it could be significant. Price Gaps and increased volatility can result in substantial slippage in some cases.
This is a normal market practice and a regular feature of the foreign exchange markets under conditions such as illiquidity and volatility due to news announcements, economic events and market openings. The slippage can be positive or negative. Slippage can also occur when larger orders are partly executed at tier 2 or even Tier 3 prices (see question What is VWAP).
Although we are not required to do so, we publish our Execution Statistics every year on our website: https://www.fxpro.com/pricing/model
Example:
You have a long (buy) position of 1000 barrels (1lot) of WTI prior to market closing at price $50.00, and you set a take profit at price $50.50 and a stop loss order at $49.5.
However, due to significant news reports over the weekend, at the market opening on Monday, WTI opens with an upward gap at price $51.
Therefore, your take profit order will be triggered once the market reopens (as the price has moved above your take profit level), at the price of $51.00, and will be executed at this price or better.
This is how market gaps and slippage may cause more profit or loss than anticipated and why stop orders such as ‘stop losses’ are never guaranteed to be executed at your requested price.
The difference between the Bid and Ask prices is the ‘Spread’, which is what you pay to the broker in return for placing the order through them.
Therefore, you will notice that trades start in a minus figure, as you need to cover the spread before you begin make profit.
Let’s demonstrate this using an example. You buy 1 lot of EURUSD at $1.0700 the bid and ask prices were $1.0698 and $1.0700. When you buy, you get the Ask price. The price moves in your favour by 5 pips making the new Bid and Ask prices $1.0703 and $1.0705. You close the trade by selling at the new Bid price of $1.0703, making 3 pips profit which equals $30.
The reason that in this example your profit is less by $20, is due to the fact that you have been charged a 2pips spread.
Let’s take another example using GOLD, which is denominated in USD. You decide to Sell (short) 100oz (1 lot) when the bid and ask prices were 1600.50 and 1601.00. As this is a sell position, it is opened at the Bid price of 1600.50. The price then moves down in your favour by 0.50, making the new bid and ask prices 1600.00 and 1600.50. You close the trade by buying at the new Ask price of 1600.50.
In this case, even though the price moved in your direction, you were charged the spread and your order was opened and closed at the exact same price (1600.50), meaning that your Profit or Loss is equal to 0.
Spreads are typically floating and fluctuate depending on liquidity and volatility. Volatility is affected by Liquidity and vice-versa.
If you would like to check any orders, please send an email to [email protected] from your registered email address with your account number and the order number of the trade, and we will check your enquiry and get back to you as soon as possible.
You can find the order number in your trade account tab or history tab.
Bear in mind that Buy positions are opened at the Ask price (and closed at the Bid price), whereas Sell positions are opened at the Bid price (and closed at the Ask price).
Therefore, stop losses, take profits and pending orders need to be triggered by the Bid or Ask price displayed on the price chart before being executed.
The Ask price is always higher than the Bid price as it includes the FxPro spread. Therefore, you need to take into account the spread at the time the order was triggered.
For example, if you opened a sell trade on EURUSD at 1.15700 and placed a stop loss of 1.15750, it means your stop loss will be triggered when the Ask price reaches 1.15750. So, if the spread at the time is 1.5ips, you may see your order closed when the price in the chart is only at 1.12735.
The price charts display BID prices by default. If you cannot see the current ASK price in your platform, please refer to our FAQ: How can I show the ASK price on the platform?
Liquidity, in simple terms is the ability to trade (buy and sell) an instrument and is considered good when there are many market participants interested in Buying and Selling the instrument at any volume. The easier it is to sell or buy the instrument at any given volume, the better the liquidity.
The more liquid an instrument, the tighter the spread usually, as the market participants compete to get the best prices. When there is low liquidity, the pricing is generally more erratic, and the spreads may be higher due to lower demand for the instrument.
Since every currency trade involves borrowing one currency to buy another, interest rollover charges are part of forex trading.
Interest is paid on the currency that is borrowed, and earned on the one that is bought. Swap may be positive or negative and applies whenever you leave a trade open overnight.
If you are buying a currency with a higher interest rate than the one you are borrowing, then the net interest rate differential will be positive and you will earn funds as a result. Conversely, if the interest rate differential is negative then you will be charged.
Swap also applies to non-FX instruments, due to the fact that all instruments are traded in particular currency which incurs an interest rate.
On the platforms, ’swap’ is automatically converted into the balance currency. The Operation is conducted at midnight server time (10pm UK time) and will only be charged/gained if you have an open trade at this time.
the swap is calculated and charged once every weekday, however, to account for weekends, a triple charge will take place on Wednesday for FX & metals, and on Friday for other instruments. FxPro Swap rates are in line with the Banks and are reviewed and updated on a weekly basis by the Execution department.
The up-to-date swap lists can be viewed at any time on our website in the instrument specifications or via the trading terminals.
Log in to FxPro Direct, select 'Deposit', choose Bank Wire method and fill out the required information.
The relevant banking details will appear on the screen for you to use to make a transfer to us, or follow the onscreen instructions for local banking methods.
FxPro offers Negative Balance Protection (NBP) for all clients, regardless of their categorisation & jurisdiction, thereby ensuring that you cannot lose more than your total deposits.
For more details please refer to our ‘Order Execution Policy’.
FxPro also provides a stop out level, which will cause trades to be closed when a certain margin level % is reached. The stop-out level will depend on the account type and jurisdiction under which you are registered.
FxPro accorde une grande importance à la sécurité des fonds de ses clients. C'est pourquoi tous les fonds des clients sont entièrement séparés des fonds propres de la société et conservés dans des comptes bancaires distincts auprès de grandes banques européennes. Cela garantit que les fonds des clients ne peuvent être utilisés à d'autres fins.
De plus, vous pouvez être éligible à une indemnisation des investisseurs, selon votre juridiction.
We offer a wide range of payment methods, all with 0 fees from FxPro. These include Bank Wire transfers, Credit/Debit cards, PayPal, Neteller, Skrill, and many more local options tailored to your country and jurisdiction.
You can check all available payment methods and based on your location directly in your login area or via this link:
https://www.fxpro.com/pricing/deposit-methods
Please note that you must withdraw via the same method used to fund your account.
Log in to your FxPro Direct and select 'Withdraw’ or 'Wallet'.
Please note that in order for the withdrawal to be successful, you should transfer your funds to your FxPro Wallet.
Kindly note that you must follow our withdrawal policy which instructs that clients must withdraw via the same method used to deposit, unless that method has been fully refunded or refund limits have expired. In this case, you may use bank wire method, or another method previously used to fund (as long as it can accept payments) to withdraw profits.
We offer Wallet currencies in EUR, USD, GBP, CHF, JPY, PLN, AUD and ZAR. Additionally, we also offer NGN, VND, THB, MYR and IDR. (Depending on your jurisdiction)
The currency of your FxPro Wallet should be in the same currency of your deposits and withdrawals in order to avoid conversion fees. Any transfers from your FxPro Wallet to your trading accounts in a different currency will be converted as per the platform rates.
You can instantly transfer funds between your FxPro Wallet and your trading accounts by logging in to your FxPro Direct and selecting 'Transfer'
Select your Wallet as the source account and the target trading account and enter the amount you wish to transfer.
If your trading account is in a different currency to your FxPro Wallet, a pop-up box will appear with a live conversion rate.
For international bank wire deposits, please allow 3-5 business days for funds to reflect in your FxPro Wallet. FxPro and our receiving bank do not charge any fees for bank wire deposits; however, other banks involved in the process, such as sending or intermediary banks, may apply their own fees.
We also offer local banking options for many countries, providing faster and more efficient processing times. For example:
- GBP Transfers (UK): Usually reflect within the same business day, with no fees from FxPro or our receiving bank. - SEPA Transfers (EU): Typically reflect within the same business day, with minimal fees (usually just a few euros). - Other Local Banking Methods: Availability depends on your country, and these are generally also very fast.
You can view all available deposit methods and processing times specific to your country and jurisdiction by logging into your FxPro account.
Yes, as long as the specific trading account you are transferring from does not have any open positions.
If you have an open trade during the weekend, you will be unable to transfer funds from it to your Wallet until the market reopens.
Weekend hours begin on Friday at market closure (22:00 UK time) until Sunday, at market opening (22:00 UK time).
Pendant les heures de bureau normales, les retraits sont généralement traités en quelques heures. Si la demande de retrait est reçue en dehors des heures de bureau, elle sera traitée le jour ouvrable suivant.
Veuillez noter qu'une fois votre demande traitée par nos services, le délai nécessaire pour que votre retrait soit effectif dépendra du mode de paiement utilisé.
Les retraits par carte peuvent prendre environ 10 jours ouvrables et les virements bancaires internationaux peuvent prendre 3 à 5 jours ouvrables, selon votre banque. Les virements SEPA et les virements locaux sont généralement effectifs le jour même, tout comme les virements via les portefeuilles électroniques.
Veuillez noter que même si les dépôts par carte sont traités immédiatement, cela ne signifie pas que les fonds ont déjà été reçus sur notre compte bancaire, car le processus de compensation bancaire prend généralement quelques jours. Cependant, nous créditons vos fonds immédiatement afin que vous puissiez trader instantanément et protéger vos positions ouvertes. Contrairement aux dépôts, la procédure de retrait prend plus de temps.We usually process deposits within 10 minutes of receiving them, ensuring your funds are available as quickly as possible. For SEPA and other local banking transfers, deposits typically reflect within the same business day, while all other payment methods are also processed in approximately 10 minutes.
If you wish to check the status of any pending transaction, feel free to contact our 24/5 support team, who are always ready to assist you.
You can choose to send your deposit to your FxPro Wallet or directly to a trading account of your choice. Please note that all transactions are placed via the Wallet, so currency conversions may apply when transferring directly to a trading account in a different currency from your Wallet.
It is our policy that any recent card deposits should be withdrawn to the card in question first, before refunding to any other method, even if other methods were used for funding. Kindly note that after refunding any cards, PayPal and Skrill deposits should also be refunded. Once all deposits from the above-mentioned payment methods are fully refunded, you will then be able to withdraw via bank wire or another method previously used to fund. (Provided that it can receive payments) The methods that remain to be refunded will be clearly displayed to you in FxPro Direct.
FxPro does not charge any fees/commission on deposits/withdrawals, however, you may be subject to fees from other payment providers involved in the transaction, particularly with banks.
Please note that for e-wallets, there may be a fee for withdrawals but only if you have not traded.
You can see more details on our funding page: https://www.fxpro.com/pricing/deposit-methods
Nous proposons les devises de base suivantes (en fonction de votre juridiction) : USD, EUR, GBP, CHF, AUD, PLN, ZAR, JPY, NGN, VND, THB, MYR & IDR .
Veuillez noter que si vous transférez des fonds dans une devise différente de celle de votre portefeuille FxPro, les fonds seront convertis dans la devise de votre portefeuille au taux de change en vigueur au moment de la transaction. Pour cette raison, nous vous recommandons d'ouvrir votre portefeuille FxPro dans la même devise que celle utilisée pour vos méthodes de dépôt et de retrait.
We accept Credit/Debit cards including Visa, Visa Electron, Visa Delta, MasterCard, Maestro International and Maestro UK.
FxPro Direct is your online account management page.
Click on the 'Log In' option on the top right of the website. You can log in with your registered email address and password.
Your FxPro Direct allows you to create new accounts, edit existing ones, fund your accounts and download trading platforms. You may also edit your mailing options or subscriptions.
The ‘Tools’ tab in FxPro Direct gives you access to various services we offer, including the FxPro Dashboard, Economic Calendar, Calculators and FxPro Squawk. These tools can be accessed by all users, including those who are still practising on demo accounts.
To change any of your personal details, please send an email to [email protected]. Bear in mind that for security reasons, we will require an updated proof of residence to be uploaded via FxPro direct for a change in address and a phone verification for a change of email.
Please log into 'FxPro Direct' and click on Accounts. Next to account number you will see the icon to 'Reset Password'. Once you click on it, system will automatically send email containing a new temporary password.
For cTrader accounts, you can reset the password for your cTID from here: https://id.ctrader.com/reset
Please note that live accounts are disabled after 3 months of inactivity, but you may, however, reactivate them by emailing [email protected] with your request. Unfortunately, demo accounts cannot be reactivated, but you may open additional ones via FxPro Direct.
In order to request reactivation, please send an email to [email protected] or contact us on Live Chat.
Log in to FxPro Direct, go to ‘My Accounts’, click on the Pencil icon next to your account number and select ‘Change Leverage’ from the drop-down menu.
Please note that in order for the leverage of your trading account to be changed, all open positions must be closed.
Note: The maximum leverage available to you may vary depending upon your jurisdiction.
The FxPro App is a personal mobile account management space that allows for trading via the app using any FxPro Metatrader 4 or 5 account type. In 2024, we earned a 5* rating from the Investors Chronicle and Financial Times award for our app and its unique features.
You can create up to five live trading accounts with different settings in the FxPro App. They can be in different currencies and on various platforms.
Simply select one of the available trading platforms (MT4, MT5, cTrader or the integrated FxPro platform) and choose the preferred leverage and account currency. You can also transfer funds between the accounts using your FxPro Wallet.
For newcomers, FxPro provides comprehensive instructions on how to install the MT4, MT5 and cTrader applications with direct links to AppStore and Google Play.
The number of demo accounts is unlimited. Please note, that if you need additional accounts, you can open them through FxPro Direct Web or by contacting our Customer Service Team.
Si vous disposez déjà d'un compte enregistré auprès de FxPro Direct Web, vous pouvez télécharger gratuitement notre application depuis Google Play ou l'AppStore et vous connecter à l'aide des mêmes identifiants que ceux que vous utilisez pour FxPro Direct Web.
Si vous avez commencé à vous inscrire sur FxPro Direct Web mais que vous n'avez pas terminé, vous pouvez poursuivre votre inscription là où vous vous êtes arrêté dans l'application FxPro.
Si vous n'avez pas encore créé de compte chez FxPro, vous pouvez télécharger gratuitement notre application et suivre les étapes d'inscription :
ÉTAPE 1. Téléchargez l'application FxPro depuis Google Play Market ou l'AppStore. Ouvrez-la et sélectionnez « Se connecter avec un e-mail ». Choisissez votre pays de résidence, votre prénom, votre nom et votre e-mail. Créez ensuite votre mot de passe.
ÉTAPE 2. Vous avez ensuite la possibilité de générer un code d'accès court pour vous connecter. Veuillez noter que le code d'accès ne sera valable que sur l'appareil que vous utilisez pour vous connecter à l'application. Pour FxPro Web, vous devez continuer à utiliser les identifiants de connexion que vous avez enregistrés.
Votre profil FxPro Direct est maintenant prêt. Cependant, pour débloquer toutes les fonctionnalités de l'application, créer des comptes de trading, trader sur la plateforme intégrée et approvisionner vos comptes, vous devez compléter l'inscription. Pour ce faire, vous devrez répondre à une série de questions sur votre expérience de trading et télécharger des copies numériques des documents requis (passeport/carte d'identité, justificatif de domicile - une facture de services publics ou un relevé bancaire émis au cours des 6 derniers mois) afin de vérifier votre profil.
Une fois votre profil entièrement vérifié, vous pouvez commencer à trader avec FxPro !
Veuillez noter que vous pouvez également accéder directement à la plateforme Metatrader 4 ou 5 à l'aide de votre numéro de compte et du mot de passe que vous avez reçus par e-mail.
Veuillez noter que la juridiction sous laquelle votre compte FxPro sera ouvert dépend de votre pays de résidence. FxPro n'offre pas de contrats sur différence aux résidents de certaines juridictions, notamment les États-Unis, l'Iran et le Canada.
Si vous souhaitez fermer votre compte FxPro et supprimer vos données personnelles, vous pouvez le faire directement via notre espace client, disponible à la fois sur l'application et sur les plateformes web.
Comment fermer votre profil FxPro :
Votre compte sera alors fermé et vous verrez s'afficher la page Compte désactivé.
Remarque : votre compte restera désactivé pendant 20 jours avant d'être définitivement fermé. Pendant cette période, vous pouvez annuler votre demande et continuer à utiliser le produit.
Vous pouvez également demander la suppression de votre compte ou de vos données en envoyant un e-mail à [email protected]. Si vous avez besoin d'aide supplémentaire, veuillez contacter notre équipe d'assistance disponible 24 heures sur 24, 5 jours sur 7.
At the core of the app lies the FxPro Wallet, which keeps your funds from participating in the trading process and safe from market risks. Funds can be transferred in the “Top Up” section of the App.
You can see more information about the specific funding methods available here: https://www.fxpro.com/pricing/deposit-methods
To start trading with FxPro, you need to top up your FxPro Wallet and then transfer funds to the desired trading account. To do that first open the FxPro App and tap “Top Up” in the toolbar. Tap “Fund Your Account”. Please note that if you haven't verified your account yet, you need to do so before depositing the funds.
The funds will then be credited to your FxPro Wallet balance. You can then transfer the necessary amount (or part of it) to a specific trading account.
NB: The FxPro Wallet balance does not participate in trading processes and is secured from market fluctuations. You can also top up a trading account directly. Select it from the list, or create a new one, if necessary.
All transactions can be viewed as ‘completed operations’ in the Transaction History tab. To see transactions for a specific account, tap on the upper right corner of the card with the name of your account.
Yes, you can. To transfer funds between your accounts (e.g. your FxPro Wallet and a trading account) please follow these steps:
The transfer between the FxPro Wallet and your trading accounts is instant, and any currency conversions will be conducted using the current rate.
To withdraw funds from your FxPro Wallet please follow these steps:
Tap “Withdraw”
You may also need to follow the steps you see on the screen;Our Client Accounting Department will receive your request and process it within 1 working day. In the event that a withdrawal request is made within 6 months from the moment of the initial deposit, Credit Card deposits will need to be refunded first, followed by PayPal deposits and then Skrill deposits. Once all deposits made via these three methods are refunded, you will be able to withdraw funds via a Bank transfer or any e-wallet method previously used to deposit. (provided your e-wallet is able to receive payments)
Bear in mind that you need to have funds available in your Wallet for withdrawal. If your funds are located in a Trading account, you will need to transfer them first to your Wallet.You can open multiple accounts with different settings and on different FxPro platforms (MetaTrader 4, MetaTrader 5, cTrader etc) using the FxPro app.
To do this, open go to the ''home'' section of the app, select either the Real or Demo tab and then press the + icon in the top right corner to “Create New Account”.
You will select the preferred account type, leverage and base currency and tap “Create”.
Your newly created account will appear in the list of accounts and you can top it up directly or transfer funds from the FxPro Wallet.
If you have not installed the mobile platform yet, or if it was previously uninstalled, you will be prompted to download it in the “Account type” options.
You can also change the size of the leverage, reset passwords, check balances and make a deposits.
Please note that there is a maximum of 5 Live trading accounts per profile.You can trade directly from the app using any FxPro Metatrader 4 or 5 account type.
Please go to the ‘Instrument search’ bar at the top of the Quotes screen, begin to type the name of the instrument and it will pop up automatically.
You can modify the size or SL/TP of an open position, by tapping on an open position and then pressing 'more settings'. You can then make any necessary changes using the options provided on screen.
You will then select to confirm the change(s).
You can close a trade manually from the 'Trades' tab by selecting the order you wish to close. Upon closing the order, you will see a confirmation message that "Order was closed at VWAP". A trade will close automatically when it reaches the specified Stop Loss or Take Profit limits you have set, or if the Stop Out level of the account is reached.
You can change order size by tapping on the trade you wish to modify from the ‘trades’ tab. You can then change the trade size using the buttons provided.
You will then select the ‘Confirm’ button to confirm the change.
Information on your account balance, margin, free margin and equity is available at the top of the trading tab.
A list of all closed trades is available in the history tab. Please select any of the default periods or set a custom period.
Quick trading and One-tap trading features can be enabled from the ‘More’ menu and ‘Trading Settings’.
Quick trading allows you to place orders directly from the chart or instrument list.
One-tap trading allows you to open and close orders in just one tap without any additional confirmation needed. You can also enable 'Quick closing' from here, allowing you to close orders without any additional confirmation.
The integrated economic calendar keeps you constantly up to date with the latest news and data releases. In the calendar section, you can easily set reminders to receive push notifications simply by pressing the bell icon next to the economic events you are interested in.
You can access the crosshair tool by long pressing on the chart, either in full-screen mode or from the instrument list. Once the crosshair appears, you can move it to any point on the chart, and the date and time of the corresponding candle will show in the X-axis along with the price at that specific level in the Y-axis.
Volumes will be shown by default on the charts. To remove it, when in full-screen charting mode, scroll to the bin icon in the list of tools on the left hand side of the chart, and you can select which indicators to delete from the chart. The volume bars represent the number of tick changes for the corresponding price bar and helps to gauge volatility.
The FxPro App features multiple TradingView chart types, including candlesticks, bars, Line, Area and Heiken Ashi. To change the chart type, open the chart in full-screen mode and click on the candlestick icon.
In addition to your main FxPro account password, the App also has additional security features, including 2-step authentication, passcode, and touchID.
You can enable these options in the ‘More’ menu and ‘Security Settings’.
Your password can be changed via the App by pressing the ‘More’ menu and going to ‘Security Settings’.
When you select ‘Change Password’, you will be prompted to enter your existing password and confirm the new one.Yes, the platform supports both live and demo trading. Once you have registered with us through the App or logged in with your existing FxPro Profile, in the ‘Accounts’ section, you will notice a ‘demo’ tab. Press the + icon in the top right-hand corner to open a new demo account.
You simply need to select the account type, leverage, base currency and enter an amount of virtual funds up to 100,000. You are able to trade FxPro Metatrader 4 or 5 accounts directly in the app.The FxPro App is available in a wide range of languages:
English, Japanese, Korean, Italy, Chinese, Polish, German, Norweigan, Vietnamese, French, Russian, Arabic, Portuguese, Spanish, Czech, Romanian, Indonesian, Malaysian and Turkish. You can change the language from the ‘Appearance’ settings in the ‘More’ menu.We send regular push notifications on increased market volatility and significant market moves, keeping you up to date with the latest info on popular instruments in real-time. You can enable/disable these from the ‘Notification’ settings in the ‘More’ menu.
You can also subscribe or unsubscribe from daily trading central technical analysis and company news emails in this section.Yes! Our 24/5 customer support team are always on hand to assist you with any questions or guide you, and we have made it even easier to contact them directly through live chat without having to leave the App. Simply select the ‘More’ menu and tap ‘Live Support’ to open a live chat with our customer support team.
FxPro VPS subscription costs $30 per month (or equivalent amount in your FxPro Wallet currency) and it will be deducted on the 6th of every month from your FxPro Wallet.
The FxPro VPS is free for VIP clients.
You can make a request via the VPS page: https://www.fxpro.com/trading-tools/fxpro-virtual-private-server
We will then contact you directly regarding the set-up of your Virtual Server.
Une fois votre inscription à FxPro VPS validée, vous recevrez un e-mail contenant vos informations de connexion de la part de notre fournisseur VPS, BeeksFX, confirmant que votre compte VPS a bien été créé (la réception de cet e-mail peut prendre jusqu'à 2 heures).
Pour configurer votre VPS, veuillez cliquer sur le lien d'accès VPS fourni dans l'e-mail, remplir les informations requises qui figurent dans l'e-mail de confirmation et télécharger le fichier RDP situé en bas de la page. Localisez le fichier sur votre ordinateur et cliquez dessus pour lancer la connexion au bureau à distance. Une fenêtre contextuelle apparaîtra alors, vous invitant à saisir vos identifiants ou le mot de passe temporaire qui vous a été fourni. Veuillez cliquer sur « OK ». Vous devriez maintenant être connecté à votre VPS.
At FxPro, client data protection is a priority and we follow best practices which are described in details in our privacy policy. There are also actions we strongly suggest you take to help keep your personal data safe:
For more information about online security as well as actions that FxPro takes to protect your data, please review our safety page: https://www.fxpro.com/safety
Please contact us immediately via our official communication channels should you have any concerns or receive any suspicious contact, we are always here to support you.
